How we eliminate
your business process problem.
Five steps. Fixed scope. No surprises. Here is exactly what happens from the moment you contact us to the moment your team stops touching the process.
Step 01
Discovery Session
1–2 hoursWe meet (video or in-person) to understand your business, your team, and the specific process causing the most friction. You leave with a clear assessment of what can be automated and what the outcome will be.
You do
Describe your current workflow
Share any existing documentation
Tell us what good looks like
We do
Ask our standard discovery questions
Identify automation candidates
Assess your existing tools and data
Step 02
Workflow Map
3–5 business daysBefore we write a single line of code, you receive a visual map of exactly what will be automated. Every trigger, every action, every integration — documented and approved by you before we build.
You do
Review the workflow diagram
Approve or request changes
Confirm tool access and credentials
We do
Build the visual workflow map
Identify integration requirements
Provide a fixed-scope implementation plan
Step 03
Implementation
1–3 weeksWe build and configure every automation on the TenK Platform. Integrations are connected, workflows are tested with real data, and edge cases are handled before you see a single result.
You do
Provide API keys or tool access
Review test results with sample data
Approve before go-live
We do
Build all automations on our platform
Connect every integration
Test exhaustively with your real data
Step 04
Team Training
2–4 hoursYour team learns how the system works, what to do when exceptions occur, and how to add new knowledge or trigger workflows manually. No technical background required.
You do
Attend the training session
Ask every question you have
Designate an internal point of contact
We do
Run a structured training session
Provide written documentation
Record a walkthrough video for future staff
Step 05
30-Day Support
30 days post-launchWe monitor the system during your first full month of live operation. Edge cases get handled, adjustments get made, and you have direct access to us if anything needs attention.
You do
Use the system normally
Flag anything that feels off
Submit change requests if scope evolves
We do
Monitor system performance daily
Fix any issues within 24 hours
Provide a 30-day health report
What a Launch engagement looks like week by week.
| Week | Activity | Who | Deliverable |
|---|---|---|---|
| Week 1 | Discovery session + workflow mapping | Both | Visual workflow diagram |
| Week 2 | Platform setup + integration build | TenK | Working automation in staging |
| Week 3 | Testing + client review + go-live | Both | Live system + training session |
| Weeks 4–7 | Monitoring + adjustments | TenK | 30-day health report |
Common questions about the process.
How long does the full process take?
Most Launch engagements complete in 3–5 weeks. Optimize engagements typically run 6–10 weeks. Timeline depends on scope, tool access, and your team's availability during discovery.
Do I need IT staff or technical knowledge?
No. You describe the business problem. We handle all technical implementation. You only need to approve what we build and attend training.
What if my process changes after we build?
That's what Operate is for. Monthly subscribers get up to 2 workflow updates per month included. One-time projects can request changes at our standard consulting rate.
Will this break my existing tools?
No. We connect to your existing tools via their official APIs — we never modify your source systems. Everything is read or written through supported integrations.
What happens after the 30-day support period?
You own the system. It keeps running without us. If you want ongoing improvements and monitoring, you can upgrade to Operate at any time.
Ready to start?
Book a 30-minute discovery call. No slides, no pitch. Just a conversation about your process and whether we can help.
Business Operations Automation for growing organizations. DMV-based. Nationally delivered.